Wellbeing at dxw

The wellbeing of our teams is very important. If you have any physical or mental wellbeing concerns, this guide will give you a path to support.

Mental and physical health support #

dxw offers the following to support your health and wellbeing, and we want to ensure that you are well set up and looked after during your employment:

  • Safe homeworking set-up: if you require any ergonomic items, additional travel support or an assessment of your home or office working set up (DSE), you can find support through your line manager and the HR team to arrange this.
  • Accessibility information for our shared office spaces can be found here and please speak to HR if you’re interested in support with digital accessibility.
  • Wellbeing based courses can be purchased through the learning and development budget, these are a taxable benefit.
  • Other benefits that address health: Eyecare vouchers, Flu vaccine vouchers offered annually and cycle to work scheme.
  • Bespoke dxw support paths to seek help and advice: Slack groups, Buddy System, Helpers, Line Managers and HR support.
  • Reasonable adjustments to support a disability, long-term health conditions and times of change and challenge. (Some changes and challenges may be, pregnancy, caring responsibilities, menopause & hormone therapies, bereavement, mental and physical health diagnosis and ongoing long term conditions).
  • Taking the time you need (compassionate leave, one off carers leave, sickness, annual and unpaid leave) - speak to your line manager for more details.
  • Support through the Access to work grant scheme for those with a disability or eligible health condition.
  • Flexible working options such as change of working pattern, hours or role/project, access to local hot desking and maintaining remote working, to support changing needs.

Mental and physical health support at a time of challenge or crisis #

Sometimes our lives both inside and outside of work can be challenging, and many of us will experience poor mental or physical health for any number of reasons.

This can impact our lives, and sometimes our ability to work as normal. 

Who to speak to  #

Line manager  #

Line managers are your first point of contact for any issues you may be having at work. They are responsible for carrying out dxw’s duty of care, and you should request a 1:1 with your line manager if you need additional support. 

They can listen, support and offer reasonable adjustments as detailed above. They can help review workloads, working patterns, projects, roles and responsibilities and help with resolving anything within the workplace that might be causing concern. They can liaise with delivery leads, heads of and directors where necessary, and take some of the burden from you.

Mental health first aiders  #

If you are experiencing a mental health crisis or think that someone else is, we have a team of trained mental health first aiders who are able to provide initial support. A mental health first aider is able to listen and communicate non-judgementally, give initial support and then signpost information or appropriate professional help. 

First aiders are a safe place to turn to if you are experiencing an issue with your mental health, and need to talk to someone. Conversations will be kept in strictest confidence, provided that you are not at serious risk of harm.

Mental Health First Aiders are identified in the company directory in Breathe, and you can reach out to them via Slack or email.

If your chosen MHFA is unable to take a call, they will offer to refer you to another first aider or a member of HR.

HR  #

The HR team is a safe place to turn if you need help with your mental health or general wellbeing at work. We can work with you to identify what additional support you might need.

Resources #

If you, or someone you know is in mental health crisis and needs medical help fast:

  • Ring 999 to contact emergency services
  • Go to your nearest Accident & Emergency (A&E) department 

If it is not a medical emergency but you still need urgent help:

  • Ring 111 for professional health advice 24/7 and 365 days a year and guidance on where to access appropriate health services 
  • Make an appointment with your GP 

Crisis & emotional support helplines #

Samaritans (UK)

Phone: 116 123 (freephone, 24 hours a day, 7 days a week)

Email: jo@samaritans.org

Website: www.samaritans.org 

SaneLine (UK)

Phone: 0300 304 7000 (local call rates, 6pm-11pm, 7 days a week)

Website: https://www.sane.org.uk/how-we-help/emotional-support/saneline-services

Mental health information helplines #

Mind Infoline (England & Wales)

Phone: 0300 123 3393 (local call rates, 9am-6pm, Mon-Fri)

Text: 86463

Website: https://www.mind.org.uk/

SAMH (Scotland) 

Phone: 0344 800 0550 (not a listening service or suitable for people in crisis, Mon-Fri 09:00– 18:00 call charges apply)  

Website www.samh.org.uk

Rethink Advice and Information Service 

Phone: 0300 5000 927 (local call rates, 9.30am-4pm)

Finding a therapist  #

British Association for Counselling and Psychotherapy Register (UK)

Phone: 01455 883300 

Email: bacp@bacp.co.uk 

Website: https://www.bacp.co.uk/about-therapy/information-about-counselling/

Counselling Directory (UK) 

Phone: 0844 8030 240 

Website: www.counselling-directory.org.uk