Edit page Add new page

Service design approach

This is an outline of how we approach Service Design at dxw. Service Design can cross over a number of disciplines, so we’ve written this based on our experience of applying service design to projects at dxw.

1. Clarify the problem and set the direction #

2. Explore the service landscape and visualise insights #

3. Create a service strategy #

4. Imagine new service experiences #

5. Prototype the service #

6. Tell the story and plan for implementation #

7. Beta, live and beyond… #

Last updated: 20 March 2024 (history)