Creating and using research plans

Planning research activities #

It’s important that we carefully plan the research we do.

Teams create the best services when research activities provide reliable answers to their most important questions. And we do our best research when we do it in ethical, inclusive and sustainable ways.

We want to involve our colleagues and other stakeholders in creating research plans, so they understand and can contribute to research activities.

And we want to create plans that allow us to learn, share and adapt as we go.

The guide to planning user research for your service in the Service Manual sets out a good approach to creating a plan.

Research plan template #

Creating and sharing a short research plan document is a great way to get everyone aligned. And to address any concerns that clients and stakeholders may have.

We have a research plan template that you can use as a starting point. But feel free to adapt it and add sections that may be important for your project.