Delegated authorities

Each year, the Trustees and the Company Board agree a set of targets (and a floor) for turnover and profitability, based on the financial modelling of the business plan. The Company Board are then responsible for delivering on that plan with support from the Operational Leadership Team, and report to the Trustees on progress each quarter.

The sections below describe how the financial aspects of the plan are managed.

1. Salary costs

   The Company Board agrees dxw’s Reward Philosophy (pay policy). Should there be any need for an exception to the policy, this must be agreed by the Company Board.

   Each client-facing director is responsible for delivering the target gross margin produced by their teams. They can hire (or if necessary, reduce headcount) for their area. Any proposal to reduce headcount by redundancy (rather than natural attrition) must be agreed by the Company Board.

   Each central-services director has provision made in the plan for their staffing costs. They can hire up to the level of that provision, as long as financial performance is on track. Any proposal to increase headcount beyond that cost envelope must be agreed by the Company Board. Should financial performance mean that central costs need to be reduced, any plan to reduce headcount by redundancy must be agreed by the Company Board.

2. Other staff costs

   The Finance and Resources Director has lead responsibility for managing these costs. They can spend up to the provision made in the plan, subject to gross profit being on track. If gross profit is not on track, they must look to constrain these costs, such that the net profit ‘floor’ is achieved.

   The day to day management of these costs is achieved via various policies (travel, learning & development etc) set by the Finance and Resources Director and agreed by the Company Board.

3. Premises costs and professional fees

   The Finance and Resources Director has lead responsibility for managing these costs. They can spend up to the provision made in the plan, subject to gross profit being on track. If gross profit is not on track, they must look to constrain these costs, such that the net profit ‘floor’ is achieved.

4. Marketing costs

   The Director of Communications has lead responsibility for managing these costs. They can spend up to the provision made in the plan, subject to gross profit being on track. If gross profit is not on track, it’s possible that additional expenditure may be needed, if there’s a reasonable expectation that it generates more turnover. This must be agreed at the Company Board.

5. Financing costs and taking on debt

   The Company Board will agree financing strategy for any new material capital projects or acquisitions, with the Trustees.

   The Finance and Resources Director has lead responsibility for assessing these commitments and the overall liquidity of the business. This includes quantifying the level of fixed/floating rate risk taken on.

6. Project resourcing decisions

   The way we resource our project teams has a significant impact on our gross profit margin. Using dxw payroll staff will usually be our preferred route, but sometimes we need to supplement project teams with dxw friends. Delivery Leads can agree dxw friends day rates as long as the gross margin generated exceeds 45%. If the proposed day rate would generate less than a 45% gross margin, the rate must be agreed with the relevant Director.

7. Writing off un-billed time and/or giving service credits

   These both have a direct adverse impact on our margin, and must be agreed by a Director. Any write-offs or service credits are reported quarterly to the Company Board.

Last updated: 19 May 2025 (history)