Ways of Working Principles

Why this exists #

Our Ways of Working Principles provide specific, practical guidance around how we work, day to day, regardless of what role we have. They help us work flexibly and sustainably while still delivering the high standard of work our clients and colleagues deserve. They set out the flexibility and support you can expect, and what’s expected of you in return.

Principles built on trust #

These principles are built on trust. We are proud of our commitment to providing a flexible and supportive working environment and know this is something our people value.

We trust you to make the right decisions about how you work, for you, your team, and the people we work for, and we give you the freedom you need to do that. In return, we expect you to be open about how you’re working, to do what you say you’ll do (or flag it early when you can’t), and to communicate clearly to the right people at the right time. These align with our values of being reliable and honest, and they matter because they’re what make this level of flexibility possible.

You can trust dxw to remain committed to this working environment as we continue to grow and evolve, and to keep exploring ways to make it even better. You can also trust us to support you fully when it feels like your reality is not matching what is outlined in these principles.  

These sections show what that trust looks like day to day.

Last updated: 5 November 2026